💸 Refund Policy

At Velixio IT, we are dedicated to helping businesses grow through strategic marketing services. Your satisfaction is important to us, and we strive to deliver outstanding results.

✅ Eligibility for Refunds

• Refunds may be granted only if the service was not delivered as outlined in the agreed project scope.
• Requests must be made within 7 days of the final service delivery.
• We do not issue refunds for:
  • Change of mind or change in business plans after the project begins.
  • Delays due to missing client feedback, materials, or approval.
  • Completed strategy consultations or digital marketing sessions.

📩 How to Request a Refund

If you believe you are eligible for a refund, please email us at: [email protected]

Include the following in your message:

• Your full name
• Invoice or order number
• A clear explanation of the issue

Our team will review your request and respond within 2 business days.

🔁 Refund Processing

Once approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

If you have any concerns or questions, feel free to reach out to our support team. We’re here to help.